Privacy Policy

1. Introduction

Build Metric Pty Ltd ("we", "our", "us") is committed to protecting your privacy and handling personal information in a responsible and transparent manner. This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with our website https://buildmetric.com.au/ or engage our services. By using our website or services, you consent to the practices described in this Privacy Policy.

2. Business Information

Organisation Name: Build Metric
Legal Name: Build Metric Pty Ltd
Address: Office 9, Central House, 101 Moray St, South Melbourne, VIC 3205, Australia

3. Information We Collect

We may collect the following types of personal information:
- Name
- Email address
- Phone number
- Company name
- Job title
- Project-related information
- Any other information you voluntarily provide via forms, emails, or direct communication
We may also collect non-personal information such as browser type, device information, IP address, and website usage data.

4. How We Collect Information

We collect personal information when you:
- Visit our website
- Submit an enquiry or contact form
- Engage our services
- Communicate with us via email or phone
- Subscribe to updates or marketing communications

5. How We Use Your Information

We use personal information to:
- Respond to enquiries and provide services
- Communicate with clients and prospects
- Deliver and manage our services
- Improve our website and offerings
- Send relevant updates, insights, or marketing communications (where permitted by law)
- Comply with legal and regulatory obligations

6. Disclosure of Information

We do not sell or rent personal information to third parties.

We may disclose personal information to:

Trusted service providers who assist us in operating our business (e.g. hosting, IT, analytics)
Professional advisers such as accountants or legal advisers
Regulatory authorities where required by law

All third parties are required to handle personal information in accordance with applicable privacy laws.

7. Data Storage & Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Information is stored securely using appropriate technical and organisational safeguards.

While we take reasonable measures to protect data, no system can guarantee absolute security.

8. Cookies & Analytics

Our website may use cookies and similar technologies to enhance user experience and analyse website performance.

You can choose to disable cookies through your browser settings, however this may affect website functionality.

9. Access & Correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated. Requests can be made by contacting us using the details below.

10. Marketing Communications

We may send marketing communications where permitted by law. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions or contacting us directly.

11. Overseas Disclosure

We may store or process personal information using third-party services that may be located outside Australia. Where this occurs, we take reasonable steps to ensure appropriate data protection standards are maintained.